1. Who is Philamlife's overseas Filipino worker (OFW) customer?

Anyone of Filipino citizenship or Filipino descent, currently working or living abroad, including his immediate family members like his spouse, children, siblings or parents.

2. What is the importance of life insurance to the OFW?

Life insurance means protection and security, not just for yourself but for your family as well. It safeguards your future by providing financial stability at times of uncertainty. It is especially important for OFWs like you because job security, separation from your family and living in a totally new environment are major concerns. Life insurance gives you peace of mind.

3. What is Philamlife's OFW Program?

see OFW Program

4. Can I apply abroad?

All applications for a Philamlife policy must be solicited and signed in the Philippines. However, subsequent requirements, if any, may be signed abroad.

5. What requirements are needed for OFW applicants?

In most cases, the requirements for OFW applicants are the same for non-OFW applicants. However, on a case-to-case basis, additional requirements may be asked of you such as the work contract & passport, to name a few.

6. What plans can I buy?

All plans and its applicable riders may be offered to OFW applicants, subject to certain underwriting guidelines and conditions.

7. Will the OFW's destination country of work and/or residence abroad affect the acceptability of his application?

The OFW's destination country of work and/or residence abroad is a factor in the acceptability of his application. Destination countries faced with political unrest and instability are usually unacceptable. However, there are still other factors that affect the acceptability of the application for insurance and approval varies on a case-to-case basis.

8. Can I sign the application in the Philippines and remit the first premium payment from abroad?

Signing the application without the first premium payment or deposit can be done. However, paying the initial premium or deposit together with the submission of your application guarantees you protection until such time that the application is approved and the policy made effective. Furthermore, it is best to pay the initial premium or deposit directly to Philamlife or any of its authorized representatives in the Philippines so that the policy may readily be made effective upon approval. Succeeding premium payments can then be made abroad.

9. Where can I pay my succeeding premiums while I'm abroad?

Succeeding premium payments can be made abroad through any bank or remittance facility accepting remittances or money transfers to the Philippines.

10. What information needs to be written in the remittance form?

- Name of Remitter
- Name of Insured
- Policy Number
- That the beneficiary/recipient of the remittance is PHILAMLIFE
- That the remittance is a premium payment
- That the remittance should be credited to Philamlife's PHILAM BANK Account No. 2704-00011-1 at the UN Branch, United Nations Ave., Ermita, Manila for US DOLLAR PAYMENTS OR to EQUITABLE-PCI BANK Savings Account No. 1359-00054-1 at the Luneta Branch, Kalaw Avenue, Ermita, Manila for PESO PAYMENTS.

Please take note that a photocopy of the remittance form must immediately be sent to Philamlife so that your premium payment may be traced. This is to prevent the possibility of lapsation of your policy.

11. Can I make changes on my policy even if I am abroad?

Only non-contractual policy changes can be made in participating AIG servicing offices worldwide, depending on their level of authority. Kindly refer to Policy Owner's Services for more information or contact the OFW Market Department.

12. What documents do I need to present/submit when making a policy change?

Depending on the kind of policy change needed to be done, some document you might need are: the policy contract, a photocopy of your birth certificate, a photocopy of your marriage contract, valid identification, death certificate, citizenship papers, premium notices and receipts. You may also need to fill up certain forms to facilitate the policy change being made .

13. Can I convert my AIA, ALICO or AIG policy from abroad to a Philamlife policy?

Yes, you can have your AIA, ALICO or AIG policy exchanged or converted into a Philamlife policy while you are in the Philippines. Philamlife will look for the plan closest to the coverage and benefits stated in your AIA, ALICO or AIG policy. Kindly refer to Policy Owner's Services for more information or contact the OFW Market Department.

14. What documents do I need to present/submit when I exchange/convert my policy?

You will need to submit a duly-accomplished policy change form from Philamlife, the request for cash surrender form from the AIA, ALICO or AIG office you purchased your policy from, your original AIA, ALICO or AIG policy contract and 2 valid identification cards. Remember to inform AIA, ALICO or AIG of your plan to exchange/convert to a Philamlife policy so that you can secure the necessary cash surrender form.

15. Can my beneficiaries or I claim the benefits under my Philamlife policy abroad?

Claims can be made abroad, depending on the level of authority of the participating AIG servicing company in the country where the claim is being made. Only the insured, policy owner and/or beneficiary/ies can make claim requests. Kindly contact the Claims Department for more information.

16. What documents do I need to present/submit when making a claim abroad?

Important documents such as the policy contract, premium notices, premium receipts and other papers relating to your Philamlife policy would facilitate and speed up the claim process.

17. Whom can I contact for more information?

You may contact the OFW Market Department, 3rd Floor Philamlife Building, United Nations Avenue, Ermita, Manila, Philippines | (+632) 526-9315 | 526-9380 | 526-9381 Telefax: 526-9382 .